Meet Your Lutz Agency Brightway Insurance Team

Heather is a 6th-generation Tampa, FL native with over 20 years of experience in the property and casualty insurance industry. Her passion lies in helping individuals and families protect what matters most—making sure their biggest assets are properly covered at the best possible rate.

With deep roots in the community and a heart for service, Heather believes in doing business with integrity, compassion, and kindness. Her clients appreciate her honest approach, attention to detail, and genuine desire to make the insurance process simple and stress-free.

Beyond her professional life, Heather is a proud wife and mom to twin toddler girls. She’s also a longtime mentor through Big Brothers Big Sisters, where she’s built a decade-long relationship with a bright young woman. Heather is deeply committed to giving back, especially within the recovery community, where she offers support and encouragement to those navigating difficult times.

In her free time, you’ll likely find Heather enjoying Florida’s waters, exploring new places, or simply cherishing moments with her loved ones.

Born and raised in the Land O’ Lakes area, Miranda brings over 20 years of experience in the property and casualty insurance industry. Having worked with leading insurance providers including State Farm, Allstate, and Nationwide, she has built a strong reputation for delivering trusted, personalized service.

Miranda is passionate about educating others and takes pride in helping her clients understand their insurance needs. Her top priority is ensuring individuals and families are properly protected, offering peace of mind through every stage of life.

Outside of work, Miranda values time with her family and friends above all else. She’s a proud mom to two amazing kids, Maxwell and McKenna, and shares her home with Maverick, her snuggly and loyal dog.

Whether she’s soaking up the Florida sunshine, attending music festivals, or traveling with loved ones, Miranda brings warmth, energy, and a genuine commitment to everything she does—especially when it comes to protecting what matters most to her clients.

Born and raised in the greater Tampa area, Kenneth brings both local insight and years of industry experience to our team. Having started in insurance at just 18 years old, he has developed a deep understanding of how to help clients protect what matters most—while keeping costs as low as possible.

Kenneth earned a Bachelor’s degree from Florida State University and remains passionate about giving back to the community. He is actively involved with the RyGuy Foundation, an organization dedicated to raising funds for pediatric Ewing Sarcoma cancer research.

Outside of work, Kenneth enjoys spending quality time with his girlfriend, friends, and family.

Born in Tampa and raised in Land O' Lakes, Brooke has deep roots in the Florida community she proudly serves. Before entering the insurance industry, she managed an air conditioning office, where she developed a strong foundation in customer service and operations. With the encouragement and support of her colleague Heather, Brooke obtained her insurance license and has now been thriving in the industry for over four years.

Brooke is passionate about helping others. She enjoys the constant opportunities to learn within the insurance field and takes pride in connecting with customers to understand their needs and help them save money. Her approachable nature and commitment to service make her a valued member of the team.

Family is at the heart of everything Brooke does. She is happily married and the proud mother of four daughters. Outside of work, she devotes approximately 25 hours a week to volunteering as a cheerleading coach—a role that blends her leadership skills with her love for youth development. In her free time, Brooke enjoys beach days and attending cheer competitions with her family.

Felicia was born and raised in Tampa, Florida, and brings a warm, client-focused approach to everything she does. With a background rooted in service and over a decade of experience helping others, Felicia has a true passion for making people feel heard, supported, and confident—especially when navigating the often confusing world of insurance.

Known for her patience, compassion, and problem-solving mindset, Felicia takes pride in providing a smooth and reassuring experience for every client. She believes in clear communication, building trust, and being a reliable resource throughout every step of the process.

Felicia is also deeply committed to her community. She actively gives back by sharing her experience, strength, and hope with others—offering encouragement and support to those facing difficult times. Whether it's through mentorship, listening with empathy, or simply being a steady presence, Felicia is passionate about making a positive impact in the lives of those around her.

Outside of work, she is a devoted mom to her two children, Ryker (9) and Delilah (5). Family is her foundation, and she treasures every moment spent making memories with them. When she’s not helping clients or supporting her community, you’ll likely find her outdoors with her family. They are a proud dirt bike family, embracing the thrill, bonding, and sunshine that come with the sport.

Felicia’s personal and professional life is driven by the same core values—kindness, dedication, and a genuine desire to uplift others.

 

Victoria brings a unique blend of warmth, empathy, and professionalism to our team. Born and raised in Tampa, Florida, she proudly represents both her deep Southern roots as an 8th-generation Floridian on her father’s side and her vibrant Central American heritage as a first-generation Nicaraguan-American on her mother’s side, who immigrated from Managua, Nicaragua. This rich cultural background deeply influences her values and the compassionate approach she brings to her work.

Before transitioning into the insurance industry, Victoria spent several years in the aesthetic field, serving as a Cosmetic Coordinator at a dermatology office. She also dedicated three years to a Bachelor of Science in Nursing program, which reflects her long-standing passion for helping others. Today, she finds fulfillment in guiding individuals and families through some of life’s most challenging moments—ensuring they feel supported, protected, and informed.

Outside of work, Victoria is all about family and connection. She comes from a large family with five siblings and is happily married. She and her husband share their home with their lively miniature pinscher, Rocco. In her downtime, Victoria enjoys traveling, exploring local biking trails, discovering international flavors at neighborhood restaurants, and unwinding over weekend coffee dates.

Born in the Philippines, Zhandra brings a warm, client-focused perspective to the team. She is currently pursuing a Bachelor of Science in Business Administration with a major in Marketing Management and has a strong background in customer service, particularly within the finance industry. Her experience also includes managing operations and customer relations in her family’s small food franchise business.

What drew her to the insurance field is the opportunity to help people gain peace of mind. She finds it deeply rewarding to assist clients in selecting coverage that aligns with both their needs and their budgets, and to support them in protecting what matters most.

With a passion for building genuine connections, Zhandra is driven by the belief that meaningful relationships can lead to mutual growth. Her positivity and resilience shine through in everything she does—from working with clients to volunteering as a church missionary and participating in rural outreach programs for children without access to education.

 

Outside of work, she enjoys playing musical instruments, spending time with friends and family, and relaxing over coffee. She shares her home with two cats and a rabbit, and approaches life with a consistently optimistic spirit, always choosing to see the good—even in the tough moments.

 

Amanda’s journey to Florida started as a military kid who lived in many places, but the Sunshine State stole her heart at 17—and she’s called it home ever since. With a deep love for the beach and a passion for helping others, Amanda found her calling in insurance early on. She began her career at just 17, starting in commercial insurance before transitioning into personal lines, where she found joy in connecting directly with families and individuals.

With years of experience under her belt, Amanda is dedicated to educating clients and helping them protect what matters most—from homes and vehicles to financial security. She believes insurance is more than just a policy; it’s peace of mind and a plan for the future.

Outside of work, Amanda is a proud mom to three amazing girls and a house full of furry friends—four dogs and two cats. She finds strength and purpose in being the most supportive, present mom she can be. When she’s not in the office, you’ll find her soaking up the sun at the beach, hitting the gym, or enjoying quality time with her daughters.

Amanda’s commitment to her clients is rooted in her commitment to family, strength, and living life with intention.

Born in the Philippines, Aira brings a warm, people-first approach to her work in the insurance industry. With a background in Information Systems and previous experience as a government assistant supporting regional youth programs, she has always been driven by a desire to help others.

Her passion for insurance stems from the meaningful impact it can have on people’s lives. “Life doesn’t always go as planned,” she says, “and being able to offer a sense of security during uncertain times is something I truly value.”

Family is at the heart of everything Aira does—including her beloved Shih Tzu, Kleio, who she considers more of a sibling than a pet. In her free time, she enjoys morning walks with Kleio, gaming, and weekend visits to her parents. She also has a heart for volunteer work and has previously joined friends in feeding stray dogs in her community.

Friendly, caring, and community-minded, Aira finds joy in connecting with others and making a positive difference, both in and out of the office.