Home Office Support Technician

Interested? Email your resume to careers@brightway.com and any other relevant information by clicking below.

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Objectives:

Under general supervision, provides support to the Home Office, any issues requiring Immediate Attention, Escalations, and providing feedback to the various areas who may need assistance with formal complaints.

Principal Duties and Responsibilities:
  • Manages ongoing workload effectively and efficiently; using strong organizational skills, with the ability to prioritize work based on level of criticalness.
  • Demonstrates exemplary personal accountability in all areas, including responsiveness to email and other systems through which work is requested.
  • Is proactive in utilizing available technologies with the purpose of clarifying information or gathering correct information. 
  • Conducts research when necessary in order to fulfill requests and/or resolve problems/issues.
  • Documents activities and follow up in appropriate systems in a timely manner with detailed notes and precise accuracy.
  • Proactively identifies issues/opportunities to deliver more effective, efficient work and takes the steps necessary to ensure needed improvements are made.
  • Works in a multi-faceted environment with other areas to ensure the necessary steps are taken to resolve an issue while preventing any duplicative effort in other areas.
  • Interacts regularly and professionally with employees and various levels of management in the corporate office and in the field to understand their business needs.
  • Performs related duties as assigned.
Internal/External Relationships:

Plays a key role as the “Face/Voice of Brightway” to internal and external customers and works with all levels of the organization to promptly resolve issues to ensure customer satisfaction.

Qualifications:
    • High school diploma, some college preferred and/or pursuing Insurance specific continuing education or coursework.
    • Insurance Agent’s License 4-40 required.
    • 2-4 years’ experience in a customer service or technical help desk role.
    • Strong customer focus and ability to manage customer expectations in a professional manner. 
    • Excellent written and verbal communication skills.  Ability to develop professional, clear, concise, written communications.
    • Strong interpersonal skills, ability at all times to deal professionally with difficult people and situations. 
    • Self-discipline for performing quality work; self-starter.
    • Ability to prioritize work load and consistently meet deadlines; good time management skills. 
    • Ability to blend creativity problem solving and technical skills to sustain successful customer relationships.
    • Ability to handle complex requests.
    • Ability to perform work with a high degree of accuracy; exceptional attention to detail.
    • Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction.
    • Must be proficient in Microsoft Office Suite of Products (Word, Excel, Outlook, and PowerPoint).
    • Strong independent judgment and decision making skills are required.
    • Deep understanding of Brightway systems; processes, and protocol.
    • Ability to manage own time, activities and resources and be a role model of behavior for others in the office.
    • Team player; must be able to contribute to the team and rely on others to achieve objectives.
    • Must be in good standing with Performance and Attendance.

Interested? Email your resume to careers@brightway.com and any other relevant information by clicking below.

Email Your Information

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