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Brightway’s Service Center function and employees are managed by Svoboda Advisors, led by George Svoboda. In that role, George leverages his experience to drive the strategy of the Service Center and recruit new talent.
George’s consulting experience includes more than 20 years spent helping companies deliver effective operational and outsourced strategies and service center solutions. He has led strategy and transformational efforts at a top global, multi-line insurance company, advised an industry-leading insurer on their workforce strategy, and led the transformation of the service outsourcing structure for one of the largest wireless carriers in the country.
George has hired Randy Launsby as Sr. Director, Call Center Operations. Randy brings more than 20 years’ experience in Call Center, Workforce and Vendor Management. Randy leads the day-to-day operations of Brightway’s Service Center.