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JACKSONVILLE, FLA. – One of the advantages of purchasing your coverage through a Brightway Agency is that we offer more choice of insurance brands than anyone else. Your Brightway Agent will provide you with options and help you find the right products at the right price to save you money while making sure you’re properly covered.

This week some of our industry partners announced they would provide refunds to customers who have Auto insurance policies with them because people are driving less as a result of the Coronavirus pandemic, thus reducing the risk of crashes.*

To provide useful information to our customers, we’ve put together a list of insurance brands who we partner with that are offering these refunds along with the website and telephone number to each Customer Service department. We will update the list in real-time as we gather additional updates from our business partners.

Aegis

Aegis General is applying a COVID-19 Relief Credit to Motorcycle insurance policies through the month of May. In June, customers will see the credit applied to their policies. 

No action is needed. The 12% credit for the period from March 17 through May 31 is being applied to all Motorcycle policies automatically.

Website
866-662-5752

 

Bristol West

Michigan
In response to the reduction in miles driven during the COVID-19 pandemic, Bristol West® will apply a 15% refund of earned premium for any portion of time a policy in Michigan was in force during April and May 2020. The refund applies to earned premium and does not apply to fees.

Customers will not need to take any action to receive this refund/credit. A credit will be automatically applied to any outstanding balance on the policy. If no balance is due or the amount of refund exceeds the amount due on the policy, a check will be sent to the customer by mail. Refunds were processed between June 23 - 26.

New Jersey
In response to the reduction in miles driven during the COVID-19 pandemic, Bristol West® has applied a 15% refund of earned premium for any portion of time a policy in New Jersey was in force between March 9 and June 5. The refund applies to earned premium and does not apply to fees.

Customers do not need to take any action to receive this refund/credit. A credit was automatically applied to any outstanding balance on the policy. If no balance was due or the amount of refund exceeded the amount due on the policy, a check was sent to the customer by mail. Refunds were processed the week of June 8.

Website
1-888-888-0080

 

Encompass
On average, Personal Auto insurance customers will receive 15% money back based on your monthly premium in April, May and June. Motorcycle insurance customers are included in the June payout, as well.**

Customers will receive the money back through a credit to their Encompass account, bank account or credit card on file, depending on how you make payments. Please check your payment information to make sure it is up to date.

Website
800-588-7400

 

Germania
A payment of $25 will be provided for each Personal Auto policy that was in effect as of March 31, and an additional $25 payment will be provided for each Personal Auto policy that is effective as of April 30. Payments are subject to regulatory approval.

Germania will automatically deposit the $25 credit to the account of each eligible policy, reducing the current balance due. For accounts paid in full, a refund check will be issued and mailed. Germania will begin the process later this month and will repeat it in May and June.

The payment process will be automatic, and no action is required by Germania policyholders to receive these credits.

Website
800-392-2202

 

Grange

With the recent shelter-in-place orders from state governors, people are driving less and in turn, having less Auto claims, allowing Grange to give back to customers during this difficult time. The company will provide a 25% Personal Auto premium payback for the months of April and May based upon the premium that was in effect at the end of March. New business policies written in the months of April or May also will receive a 25% payback that will be prorated for the time they are in effect during this period.

No action is required by customers to receive the credit. The 25% payback will be granted automatically without any action from you or your agent. Policyholders will receive your payback via check mailed to your billing address. Most checks will be distributed in May. New customers (April or May starts) will receive your check in June.

Website
866-550-9222

 

Kemper
Kemper Personal Auto customers who have a policy in force as of April 30 will receive a 15% credit on their April premiums in May, and Personal Auto customers with a policy in force as of May 31 will receive a 15% credit on their May premiums in June. The two premium credits are subject to approval from regulators.

The credits will be applied directly to the policyholder’s policy. If a customer has paid in full, they will receive a refund of the credited amounts. Customers will not need to take any action to receive the benefits.

Website
866-860-9348

 

Mapfre
The MAPFRE Insurance Staying Home Refund, subject to regulatory approval, will provide 15% in returned premiums to voluntary Personal Auto policyholders for April and May. On average, most policyholders will receive a premium credit of approximately $40.

Mapfre is working to finalize refund distribution details. No action is required on the part of our policyholders. Customers who have paid in full will receive a refund within the next 60 days.

Website
Telephone numbers vary by state. Click here to find the right telephone number for your state.

 

Mercury
Recognizing that many customers are driving their vehicles less as a result of shelter-in-place actions, Mercury plans to giveback 15% of monthly premiums for April and May. This applies to all Mercury Private Passenger Automobile policy holders.

In addition, Mercury will be giving back 10% of monthly premiums to Business Auto customers for the months of April and May. Those premium give backs will follow the same process as described below.

The premium giveback period will begin on April 1. Customers with an outstanding balance on the current policy term will receive a credit in early May for the month of April, and a second credit in June for the month of May. Refunds will be provided to customers for the same periods whose policies have been paid in full. Customers who paid with a check or through EFT will receive a check in the mail and those who paid via credit card will receive a refund back to the card used to pay their premiums.

Website
800-503-3724

 

MetLife
Active MetLife Auto customers who are paid to date will receive a 15% credit for April and May based on their monthly premiums.

No action is required by customers to receive the credit. MetLife Auto & Home® will apply a future credit to the customer’s account.

Website
1-800-422-4272

 

National General
To provide relief during the pandemic, National General announced a 15% credit for June premiums for eligible Personal Auto, RV and Motorcycle policies. For eligible customers who had an active policy May 31, they are automatically issuing the credit, with no additional actions required by the customers.

Website
1-877-468-3466

 

Nationwide
Nationwide is offering a one-time premium refund of $50 per policy for Personal Auto policies active as of March 31. The premium refund and timing are subject to individual state regulatory approval. See Nationwide’s FAQ.

The refund will arrive in the next 30 days (as of April 9), subject to individual state regulatory approval. It will be returned to customers in the last form of payment they have made, whether electronic or paper.

Website
1-877-669-6877

 

Plymouth Rock Assurance

Plymouth Rock Assurance will provide relief to its customers affected by COVID-19, as well as an option to donate the savings to non-profit organizations supporting the fight against the pandemic. Subject to regulatory approval, the company will apply a 25% premium credit on Liability and Personal Injury Protection Coverages to all existing and new Auto insurance policies.

Website
Telephone numbers vary by state. Click here to find the right telephone number for your state.

 

Progressive
Subject to approval by state regulators, Progressive Personal Auto customers who have a policy in force as of April 30 will be credited 20% of your April premiums in May and Personal Auto customers with a policy in force as of May 31 will be credited 20% of your May premiums in June. 

Customers do not need to take any actions to receive the benefits. The credits will be applied automatically your policy and those customers who have paid in full will receive a refund of the credited amounts.

Website
800-776-4737

 

Safeco / Liberty Mutual 
Personal Auto insurance customers will receive a 15% refund on two months of their Auto premiums, as of April 7, pending regulatory approval.

The refunds will begin in April. Safeco will issue refunds either by check or in the manner you made your most recent payment. Liberty Mutual will issue all refunds by check. The payments will happen automatically, and you do not need to call to receive the refund.

Website
800-332-3226

 

The Hartford
The Hartford will issue a 15% refund on two months’ worth of premium for all customers with an in force Personal Auto policy as of April 1. Customers who pay the premium in installments will receive a credit toward your next payment. The Hartford is working with state insurance departments to approve the credits so they can pay them as quickly as possible.

The Hartford plans to issue payments to customers either by check or direct deposit into the billing account on record. Customers do not need to take any action to receive this credit. The credit applies whether a customer pays in full or in installments.

Website
877-896-9320

Travelers
Travelers is giving U.S. Personal Auto insurance customers a 15% credit on your April and May premiums through its new Stay-at-Home Auto Premium Credit Program. The company will automatically credit customers’ accounts, providing you with prompt and much needed relief during this time.

Website
1-800-842-5075

 

Utica National

Utica National is providing a one-time payback equal to 15% of the monthly Automobile premium for April and May, pending regulatory approval.

The policyholder will receive the money back through a credit on an upcoming billing statement or through a one-time check payback, if you are paid in full (zero balance) across all policies.

Website
800-598-8422

 

*North Carolina Insurance Commissioner Mike Causey is working with insurance companies so they can provide financial assistance to consumers during the COVID-19 health emergency. Many automobile insurers are announcing rebates and discounts due to the “Stay at Home” order, but, by law, rebates are not allowed in North Carolina and discounts must be filed in advance with the Department for approval.  As an alternative, the Commissioner has developed a filing mechanism that will quickly allow companies to legally offer discounts to help their policyholders. Read more.


**Subject to limited exceptions.