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JACKSONVILLE, FLA. — Business Intelligence Group has named Brightway Insurance a winner of the 2020 Excellence in Customer Service Award. Brightway is the only Personal Lines insurance agency to make the list of companies across the world recognized for innovation and outstanding service.  

Brightway’s signature after-the-sale service empowers Franchise Owners to focus on new business sales and provides their customers the personalized service they deserve,” said Brightway President and CEO, Michael Miller. “We are extremely proud of our entire Home Office family dedicated to providing world-class service to customers and franchisees.” 
“In mid-March, we deployed our entire corporate office team of about 270 employees to work from their homes in response to the Coronavirus pandemic,” Miller added. “Because of our cloud-based technology, we were able to do this swiftly and without disruption to the service we provide to our customers in all 50 states and more than 200 Franchise Owners. This example of our ability to pivot quickly and in the face of adversity speaks to our commitment to our customers, our franchisees and our employees.” 

Brightway is a national property/casualty insurance distribution company. The Customer Service Center services business for franchise locations in 22 states and represents more than 200 insurance brands for Personal and Commercial lines of business. Insurance is a state-regulated industry, so doing business in 22 states with hundreds of insurance brands and numerous lines of business requires Brightway’s Customer Service Representatives to be highly skilled and licensed professionals dedicated to their craft.

“Considering the number of insurance brands we represent and the number of states where we operate, the work our Customer Service Representatives do is very complex and we’re extremely proud of the high-quality results we deliver,” said Brightway VP of Customer Experience, Kristine Azar.

Brightway provides training for all new Customer Service Representatives that includes guiding them through the process of obtaining an insurance license. While the training is typically held at the company’s headquarters in Jacksonville, today a new class of Customer Service Representatives starts training online.

“Year-after-year, the role customer service plays is a more important role in all of our lives,” said Chief Operating Officer of the Business Intelligence Group, Maria Jimenez. “We are thrilled to be honoring Brightway Insurance as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their recent innovations for consideration in the Business Intelligence Group’s Innovation Awards. A select group of business leaders and executives who volunteer their time and expertise scored the submissions.

Brightway is a recession-proof company in the multi-billion-dollar Personal Lines insurance industry. Its low-risk, high-reward business opportunities allow people from a wide variety of backgrounds to prosper. A centralized team of experts provides training and support in areas including Customer Service, Accounting, Marketing, Distribution, Business Analytics, Carrier Appointments, Licensing, Onboarding, Training, Hiring and Retaining personnel.

Brightway employees enjoy competitive salary, paid time off and benefits, including Medical, Dental, Life and Disability insurance and a 401(k) plan with market-leading 4% match. And, employees are eligible for a bonus and a unique tuition reimbursement program. To learn more about open positions and to apply, visit Brightway.com/careers.

About Brightway Insurance
Named one of the Best Places to Work in Northeast Florida for the past two years, Brightway Insurance is a national property/casualty distribution company that sells through a network of franchises and independent agents throughout the U.S.

The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur for seven years. Founded in 2008, Brightway has since grown to more than 200 locations across 22 states serving customers in all 50 states, and we’ve been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal 11 consecutive years. At Home Office, our employees are focused on delivering holistic business support that empowers agents to sell more.

Brightway employees enjoy:

Most importantly, they enjoy a family-based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at Brightway.com/careers.

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.