We're honored to live and work in the community we serve.


Providing local expertise and the power of choice is the Brightway difference.

Welcome to Brightway, The Charlene Rodriguez Agency

Talk to an Agent icon New to us? Talk to an Agent 863-644-7711

Talk to an Agent icon Visit our neighborhood office 2152 E County Road 540A
Lakeland, FL 33813

Current policy Holder Icon Current Policyholder? 888-254-5014

Shining Sun A more personal way to shop insurance.


Discover a better insurance-buying experience with Brightway, The Charlene Rodriguez Agency. Our trusted industry experts combine access to an unparalleled number of insurance companies and policies with personalized, expert counsel that’s second to none. 

We’re a family business. And, we have nearly 20 years of insurance experience. We know insurance, we know the community and we know the insurance companies we represent. Let us learn more about you so we can put together customized insurance solutions that will let you enjoy peace of mind. 

If we can answer any questions about Home, Auto, Business, Life or other types of insurance, stop by or give us a call.

Shining Sun Providing our customers with high levels of service.

Charlene Rodriguez
Charlene Rodriguez Agency Owner

With more than 21 years’ insurance experience, Charlene loves to listen to customers’ needs, and then marry them up to the insurance company that will deliver the most coverage for the greatest value.

A resident of Lakeland for over 26 years, Charlene is active in her community, focusing on sponsoring events that benefit children and the less fortunate. 

Family, fur babies and friends mean everything to Charlene, and she enjoys spending as much time as possible with them. Her hobbies include boating, jet skiing, camping, traveling, relaxing at home by the pool, and “just about anything that keeps me outside.”

  • Charlene Rodriguez
    Charlene Rodriguez Agency Owner

    With more than 21 years’ insurance experience, Charlene loves to listen to customers’ needs, and then marry them up to the insurance company that will deliver the most coverage for the greatest value.

    A resident of Lakeland for over 26 years, Charlene is active in her community, focusing on sponsoring events that benefit children and the less fortunate. 

    Family, fur babies and friends mean everything to Charlene, and she enjoys spending as much time as possible with them. Her hobbies include boating, jet skiing, camping, traveling, relaxing at home by the pool, and “just about anything that keeps me outside.”

    Charlene Rodriguez Agency Owner
    Charlene Rodriguez
    Charlene Rodriguez Agency Owner

    With more than 21 years’ insurance experience, Charlene loves to listen to customers’ needs, and then marry them up to the insurance company that will deliver the most coverage for the greatest value.

    A resident of Lakeland for over 26 years, Charlene is active in her community, focusing on sponsoring events that benefit children and the less fortunate. 

    Family, fur babies and friends mean everything to Charlene, and she enjoys spending as much time as possible with them. Her hobbies include boating, jet skiing, camping, traveling, relaxing at home by the pool, and “just about anything that keeps me outside.”

  • Suzannah Killian
    Suzannah Killian Insurance Agent

    Suzannah, our General Lines Agent, was born and raised locally in Polk County. She has over 25 years' experience in sales and customer service. Taking care of others comes first with Suzannah. She prides herself in honesty, integrity and loyalty.  She loves to do anything outdoors and spend time with family, friends and of course, her fur babies.

    Suzannah Killian Insurance Agent
    Suzannah Killian
    Suzannah Killian Insurance Agent

    Suzannah, our General Lines Agent, was born and raised locally in Polk County. She has over 25 years' experience in sales and customer service. Taking care of others comes first with Suzannah. She prides herself in honesty, integrity and loyalty.  She loves to do anything outdoors and spend time with family, friends and of course, her fur babies.

Yellow Sun Shine Our reputation says it all.


  • Charlene and her team at Brightway are always prompt and courteous. Whether it is helping my clients with insurance quotes for their home purchases or helping me with my own personal policies, their customer service is top notch!

    Leah B. Waller Realty 

  • Charlene’s work ethic is superb and her customer service skills, remarkable. I am thrilled she has taken her talents to Brightway!

    Jane B.

  • I decided to shop for car insurance after paying too much. Charlene was the first and last call I made. She and her team went above and beyond to research multiple companies for me and saved me a ton of money while delivering to me the coverages and limits I need! Best change I've ever made!

    Kim S.

Yellow Sun Shine More choice. More convenience. More confidence.


Yellow Sun Shine Visit us today.


Give us a Call
863-644-7711
Our Office

2152 E County Road 540A
Lakeland, FL 33813

Get Directions >
Hours of Operation

Monday: 9 a.m. to 5 p.m.
Tuesday: 9 a.m. to 5 p.m.
Wednesday: 9 a.m. to 5 p.m.
Thursday: 9 a.m. to 5 p.m.
Friday: 9 a.m. to 5 p.m.
Saturday: By Appointment Only
Sunday: By Appointment Only

Let us find the right insurance for you.


Reach out and we’ll get back to you with a custom policy that fits your unique situation.

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