Quality Assurance Specialist

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Objectives:  Under general supervision, provides a wide variety of activities designed to evaluate the quality of information entered into Brightway systems.

Principal Duties and Responsibilities:

  1. Manages ongoing workload effectively and efficiently; using strong organizational skills, develops calendars and checklists for certain ongoing work
  2. Regularly checks email and other systems through which work is requested
  3. Proactively makes outbound calls or sends emails with the purpose of clarifying information or gathering correct information
  4. May conduct research in order to complete work
  5. Schedules evaluations and reviews information entered
  6. Proactively reviews information entered at pre-defined intervals, checking for accuracy of information entered and completeness of documentation as well as the presence of necessary documents
  7. Fulfills requesters’ needs, ensuring satisfaction
  8. Documents activities and follow up in appropriate systems regularly and accurately
  9. Proactively identifies issues/opportunities to deliver more effective, efficient work
  10. Documents processes followed in order to ensure tasks are able to be replicated accurately
  11. Helps maintains process and procedure manual for the area
  12. Listens to, and incorporates, feedback
  13. Works as part of a team, ensuring work done is complementary and not duplicative or conflict

Internal/External Relationships:

                  Plays a key role as the “face/voice of Brightway” to internal and external customers. Participates as a member of a Professional Services team. Works with all levels of the organization to promptly resolve issues to ensure satisfaction.

 Qualifications:

Interested? Email your resume and any other relevant information by clicking below.

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