We are monitoring the tropics as well as the wildfires in the West closely. If you suffer damage from a storm or wildfire, the fastest way to report a claim is to contact the insurance company your policy is written with directly.
You can find the company’s name on your policy. You will need the name and address on the policy. Click here to find your insurance company's contact information to report a claim. 

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JACKSONVILLE, Fla. - To better serve our customers, we are pleased to announce that we have extended our Customer Service hours on Saturdays. Effective Saturday, May 5, our licensed Service Center staff is available from 9 a.m. to 2 p.m. (ET) to help you with your insurance needs. 

Our Monday through Friday service hours have not changed.

For Eastern and Central Time Zone callers, our service center is open Monday through Friday from 8 a.m. to 7 p.m. (ET).

For Mountain and Pacific Time Zone callers, our service center is open Monday through Friday from 8 a.m. to 9 p.m. (ET).

We truly appreciate our customers and hope that these new hours provide you with better peace of mind.