When a customer calls in to the AI Call Center Advisor, the following conversation may happen based on the choices made in the call:
Assistant:
In order to ask your insurance company to cancel your policy, we first need to collect some information.
Once you reach one of our advisors, they will ask you to complete a cancellation form online. Instead of waiting, would you like me to text a link to this form to this phone number?
User:
yes
Assistant:
Great, you should receive that link in a few seconds. Tap the link in the message and fill out the form. We'll start working on it as soon as you submit it. If you run into any trouble or not receive a form within 5 minutes, give us a call back. Have a great day!
At which point the Customer will receive an SMS message like the following:
Please fill out this form to request a policy cancellation:
bwins.co/(policy id)
If you did not initiate this action, please disregard this message. STOP to quit