Carrier Appointment Specialist

Posted 11/12/2020
Location Jacksonville, Fla.
Worker Category : Full-time

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Named one of the Best Places to Work in Northeast Florida for the past two years, Brightway Insurance is a national property/casualty distribution company that sells through a network of franchises and independent agents throughout the U.S. The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur for seven years. Founded in 2008, Brightway has since grown to over 200 locations across 22 states serving customers in all 50 states, and we’ve been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for 11 consecutive years. At Home Office, our employees are focused on delivering holistic business support that empowers agents to sell more.

Brightway employees enjoy:

· Competitive salary

· Paid time off

· Medical/Dental/Life/Disability Insurance

· Market-leading 401(k) with 4% match

· Tuition reimbursement regardless of course of study

· Comprehensive paid training

Most importantly, they enjoy a family-based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at Brightway.com/careers.

About this career opportunity:

Reports to: Carrier Development and Strategic Relationship Lead

Job Summary:

Under general supervision, acts as primary liaison between company, AAOs and carriers on a variety of administrative/appointment issues.

Necessary skills:

Manages ongoing workload effectively and efficiently; using strong organizational skills, develops calendars and checklists for certain ongoing work
Regularly checks email and other systems through which work is requested
Proactively makes outbound calls or sends emails with the purpose of clarifying information or gathering correct information
Fulfills requesters’ needs, ensuring satisfaction
Troubleshoots issues and escalates very complex issues
Proactively identifies issues/opportunities
Documents processes followed in order to ensure tasks are able to be replicated accurately
Maintains process and procedure manual for the area
Listens to, and incorporates, feedback
Documents activities and follow up in appropriate systems regularly and accurately
Works as part of a team, ensuring work done is complementary and not duplicative or conflicting

Qualifications:

Ability to perform work with a high degree of accuracy; exceptional attention to detail
Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction
Ability to handle the most complex of requests
Strong communicator; must be able to convey ideas in a clear and concise manner
Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Strong independent judgment and decision making
Ability to learn, embrace and put into practice new concepts and skills
Superior ability to manage own time, activities and resources; models behavior for others
Team player; must be able to contribute to the team and rely on others to achieve objectives

Education Requirements / Certifications / Licenses:

High school diploma, some college and/or pursuing professional development in insurance related areas preferred.
2-4 years’ experience in a professional workplace, preferably insurance industry

Brightway is an Equal Opportunity Employer and a Drug-Free Workplace.