Carrier Appointments Manager
- Posted 01/12/2021
- Location : Jacksonville, Florida
- Worker Category : Full-time
Interested? Click on the link below to fill out our application.
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Objectives:
Manages and leads a team of employees. Communicates company goals, motivates team members and assesses performance. Provides help to management, including hiring and training and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Principal duties and responsibilities:
- Identifying, establishing and executing procedures and processes.
- Administers company’s HR policies/procedures
- Ability and willingness to mentor and train others while demonstrating competencies in team building, leadership and problem-solving
- Gains superior knowledge of Brightway systems and able to train others less experienced
- Writes job objectives, performance reviews, salary recommendations for people in the unit
- Performs routine individual discussions to gain a better understanding of job performance and opportunities to improve
- Has deep understanding of Brightway and other systems, workflows, practices and procedures
- Proactively identifies improvements that would enable better customer service, efficiency in workflow/output and enhanced work environment
- Uses extensive background to solve complex, critical problems
- Reports activity and outcomes to manager
- Acts as mentor to those less experienced
- Represents team to company leadership
- Incorporates feedback to achieve higher levels of customer satisfaction
- Documents activities and follow up in appropriate systems regularly and accurately
- Maintains current and accurate procedures manual for department
- Performs other related duties as assigned
Internal / External Relationships:
Plays a key role as the “face/voice of Brightway Leadership” to team and others. Works with all levels of the organization and with all franchisees to promptly resolve issues to ensure satisfaction.
Qualifications:
- Bachelor’s degree or equivalent
- Prior insurance experience preferred – Insurance Carrier based or Independent Agency.
- In-depth knowledge of property & casualty insurance
- Demonstrated ability to effectively manage/lead employees to achieve desired business outcomes
- Developed skill set of establishing and executing procedures and processes.
- Understands Customer Service concepts, practices and procedures
- Exceptional customer service mindset; ability to establish working relationships with internal and external customers
- Excellent interpersonal, communication, organization and management skills
- Ability to learn new Brightway systems and procedures quickly
- Superior independent judgment and decision making
- Superior creativity in problem solving
- Ability to learn, embrace and put into practice new concepts and skills
- Able to gather and analyze complex facts and data, draw inferences, weigh alternatives and present logical solutions
- Excellent time management skills; is able to model this behavior for others on the team
- Leader in the organization; supports management in delivering messages to employees
Brightway is an Equal Opportunity Employer and a Drug-Free Workplace.
Interested? Click on the link below to fill out our application.
Apply Now