IT Support Analyst II
- Posted 12/16/2020
- Location : Jacksonville, Florida
- Worker Category : Full-time
Interested? Click on the link below to fill out our application.
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This mid-level position will be working with a close-knit, growing IT department providing first rate support for our corporate and franchise employees and project support for our corporate business teams. You will work both independently and as part of a team providing effective, efficient escalated support for our Level I support team. The ideal candidate balances both technical and soft skills with a drive to deliver effective, efficient customer service experiences to our end users. Candidates should be comfortable working in a fast-paced environment and be hungry in their search of new knowledge and experiences. The opportunity to grow in the role is ever-present and the candidate should be motivated by helping to drive standardized processes and change management for a distributed workforce. All applicants should expect a friendly and collaborative environment that pushes them to realize their full potential.
To get this role you should have:
- High school diploma required. Advanced degree preferred.
- 3-5 years of relevant IT Help Desk Support experience.
- Experience with firewall configurations
- Experience with OS imaging and software deployment
- Experience in system configuration.
- Working knowledge of technology architecture.
- Must have knowledge of Active Directory, DNS, WINS, DHCP.
- Familiarity with most of the following products: Windows Servers (2012-2019), Windows 10, Microsoft Office 365.
- Working knowledge of networking concepts preferred.
- Strong analytical, problem solving and troubleshooting skills.
- Must have excellent phone etiquette and communication skills, both verbally and written.
- Ability to meet deadlines and work well under pressure.
- Excellent documentation skills.
- Ability to multitask, prioritize and work effectively individually and in a team environment.
- A strong dedication to developing technically and learning new technologies and concepts.
- Acute attention-to-detail.
- Must be self-motivated to bring issues to closure.
- Regular and reliable attendance is required.
Some responsibilities:
- Implement and manage IT process standardization projects.
- Take ownership of trouble tickets, working and tracking issues to a timely resolution.
- Triage, investigate and communicate with other IT support team.
- Perform configuration, installation, and monitoring duties.
- Perform imaging and patching.
- Maintain systems through the installation of service packs, hot fixes, etc.
- Perform high-level diagnostics and provide Tier 2 escalated support.
- Create and/or update configuration documents.
- Complete and update service support tickets.
Experience:
- Experience in a Service Center/Help Desk Environment – 3 to 5 years
- Experience with Remote Desktop tools
- Experience with anti-virus
- Experience with patch management
- Experience with backup software
- Experience with Powershell
- Experience with Firewall configurations
- Support for Microsoft products
- Knowledge of network basics (TCPIP, DHCP, and DNS)
- Knowledge of cloud fundamentals
- Knowledge of VPN configuration
- Knowledge of SQL a plus
- Knowledge of Salesforce a plus
- Knowledge of KACE Systems Deployment a strong plus
License:
- Microsoft Certified Professional (Preferred)
- Comp Tia A+ (Preferred)
Interested? Click on the link below to fill out our application.
Apply Now