Team Lead, Customer Service

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Objectives:

Provides daily leadership to customer service staff to meet expectations. Ensures effective, timely delivery of superior insurance-related customer service and helps resolve disputes. Identifies system, process and workflow enhancements. Assigns work throughout the department and follows up on it in a timely way. Inspires team to perform at the highest level in every call, every day.

Reports to:

May report to Manager or Director in Service Center

Principal Duties and Responsibilities:

Qualifications:

Internal/External Relationships:

Plays a key role as the “face/voice of Brightway Leadership” to team and others.  Works with all levels of the organization and with all franchisees to promptly resolve issues to ensure satisfaction.

Interested? Click on the link below to fill out our application.

Apply Now

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