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Brightway names Kaitlynn Carroll Employee of the Month for November 2020

Nov 19, 2020

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JACKSONVILLE, FLA. — Congratulations to Employee of the Month for November 2020, Kaitlynn Carroll!

Carroll is a Customer Service Representative at Brightway. In this role, she assists Brightway customers with needs they have related to existing policies. She has been with Brightway two years.

During a virtual ceremony to recognize Carroll, Customer Service Team Lead, Caitlin Harkins said, “Kaitlynn has been at Brightway for two years and in that time has shown that she is a valuable asset to the Brightway team. She has taken on as many skills as we can throw her way including national Home, Auto, Renewals, as well as Agency Billed work.

“She passed the test and received her 20-44 license. She is always up for a challenge including being a part of the Cross-Functional team since September 2019. She has great accuracy, terrific production and an outstanding attitude. Kaitlynn always displays our core values of Smart, Accountable and Trustworthy, and is a perfect selection for Employee of the Month.”

Brightway launched the Employee of the Month program earlier this year to give frequent recognition to employees who do fantastic work. The program recognizes two employees every month.

Honorees for the distinction receive a Snappy gift and an electronic “thank you” message from Brightway’s Executive Leadership.

Named one of the Best Places to Work in Northeast Florida in 2018 and 2019, Brightway Insurance is a national property/casualty distribution company that sells through a network of franchises and independent agents throughout the U.S. The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur eight times.

About Brightway Insurance Founded in 2008, Brightway has since grown to more than 200 locations across 23 states serving customers in all 50 states and has earned recognition as one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for 12 consecutive years. At Home Office, Brightway employees focus on delivering holistic business support that empowers agents to sell more.

Brightway employees enjoy:

  • Competitive salary
  • Paid time off
  • Medical/Dental/Life/Disability Insurance
  • Market-leading 401(k) with 4% match
  • Tuition reimbursement regardless of course of study
  • Comprehensive paid training

Most importantly, they enjoy a family based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at