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Brightway celebrates Customer Service Week 2021

Oct 7, 2021

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Each year, Brightway celebrates Customer Service Week during the first week of October. As a time-honored tradition at Brightway, even as we work apart, we’re celebrating this week together, and this year’s theme is The Power of Service.

This year, thanks to our team, we’ve reached three new milestones:

  • Surpassing $800 million in annualized written premium
  • Opening our 300th Brightway location, and
  • Reaching 13 years in business

Each employee has played an integral role in that success, and the work our people do every day pushes us to new heights and helps Brightway reach its potential.

Brightway President and CEO, Michael Miller, and Chief of Staff, Leslie Wright, shared a special video message with employees to say "thank you" and to kick off the special week.

As a thank you, in addition to our week-long virtual celebration, Brightway celebrated by sending a gift card to all employees. Employees also celebrated with dress-up days, games and prizes.

Crazy hat day was one of the fun-spirited dress-up days during Customer Service Week 2021.

Brightway wouldn’t be where it is today without our employees, customers and Agents, and we are thrilled to celebrate this special week with our team!

About Brightway Insurance Founded in 2008, Brightway has since grown to more than 300 locations across 26 states serving customers in all 50 states. In 2021, the Jacksonville Business Journal named the company one of the Best Places to Workand one of the Fastest Growing Companies in Northeast Florida for the past 13 years. Brightway also landed on the Inc. 5000 list for the 10th time in 2021. At Home Office, Brightway employees focus on delivering all-encompassing business support that empowers agents to sell more.

Brightway employees enjoy:

  • Competitive salary
  • Market-leading Paid Time Off—in the first year, you earn 14 paid days off in addition to six paid company holidays and one “floating holiday” that you can take at any time
  • Medical/Dental/Life/Disability Insurance
  • Market-leading 401(k) with 4% match
  • Tuition reimbursement regardless of course of study
  • Comprehensive paid training

Most importantly, they enjoy a family based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at