company logo
Log In

    Jacksonville-based company is hiring 20 Customer Service Representatives each month

    Jan 11, 2021

    Article image

    JACKSONVILLE, FLA. — Named among the best places to work in the 2020 Bold City Best awards, Jacksonville-based Brightway Insurance is seeking professionals with customer service or insurance experience who want to take the next step in their career. The growing company has immediate openings for its Customer Service Representative role, which takes inbound calls from customers and agents. This is a great opportunity to join an award-winning team where the sky’s the limit.

    Brightway’s Senior Director of Human Resources, Linda Hill, said: “We are looking for professionals who have a background in customer service, insurance, retail, sales or a related customer-facing field for this role. If you have that experience along with great communication and interpersonal skills, we encourage you to visit to apply online.

    “We offer paid, virtual training with state-of the art technology and are hiring to fill 20 seats in our next class slated to begin Feb. 18. Candidates who want to be considered for the February class should submit their applications by Jan. 22.

    “We are hosting a training class for new Customer Service Representatives every month and will consider applications submitted after Jan. 22 for a later class. The business is growing quickly, so we are aiming to hire 20 new Customer Service Representatives each month to fill all classes.”

    People who wish to apply for the Customer Service Representative position should visit to apply online. Click here to watch a webinar published on YouTube that provides a company overview and details about benefits and the Customer Service Representative role.

    Brightway employees enjoy competitive salary, paid time off and benefits, including Medical, Dental, Life and Disability insurance and a 401(k) plan with market-leading 4% match with no vesting period. And, new Customers Service Representatives are eligible for bonuses and a unique tuition reimbursement program upon joining the company.

    Most companies offer tuition reimbursement if the employee takes classes related to their current role or industry. Brightway will pay tuition reimbursement regardless of the type of classes the employee takes.

    Brightway Customer Service Team Lead, Caitlin Harkins, shares the story of why she joined Brightway seven years ago as a Customer Service Representative and how she’s been able to advance in her career and learn new skills since then.

    About Brightway Insurance Founded in 2008, Brightway has since grown to more than 200 locations across 23 states serving customers in all 50 states. The Jacksonville-based company earned recognition in 2020 as a Top 3 Finalist in the Bold City Best awards for the Best Place to Work (100+ Employees) category and has been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for the past 12 years. At Home Office, Brightway employees focus on delivering holistic business support that empowers agents to sell more.

    Brightway employees enjoy:

    • Competitive salary
    • Market-leading Paid Time Off—in the first year, you earn 14 paid days off in addition to six paid company holidays and one “floating holiday” that you can take at any time
    • Medical/Dental/Life/Disability Insurance
    • Market-leading 401(k) with 4% match
    • Tuition reimbursement regardless of course of study
    • Comprehensive paid training

    Most importantly, they enjoy a family based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

    Learn more about open positions at Brightway and starting a career with the company at