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JACKSONVILLE, Fla. — When providing world-class customer service, it’s important to do so in a way that is responsive to customers’ needs. In an increasingly bilingual world, Brightway Insurance recently graduated its newest class of insurance professionals from Brightway’s Service Center training program, half of whom are bilingual.
“Our insurance professionals must reflect the makeup of our customer base,” said Kris Azar, Brightway’s Vice President of Customer Service. “We continuously recruit for the best people with skills that meet the business needs and the needs of our customers.”
The graduation marks the beginning of the graduates’ insurance careers. The extensive training program prepares new Insurance Service Center Customer Service Representatives to provide industry-leading service to Brightway’s 250,000 customers.
As Brightway grows, so does the need to have more Customer Service Representatives with diversified skillsets.
Brightway trains representatives on handling customer calls and guides new hires through the licensure process. Additionally, the company covers the licensure fee for new hires, so they are licensed insurance professionals ready to hit the ground running once they complete the course.
The three-phase program includes five weeks of training, one week of licensing and three weeks of nesting, where representatives take calls with assistance from seasoned team members.
Brightway’s goal is to provide its customers with a world-class customer experience, letting Franchise Owners enjoy industry-leading retention rates, helping them grow their businesses as quickly as possible.
As one of the largest Personal Lines independent insurance agencies in the United States and one of Northeast Florida’s fastest growing companies, Brightway is always seeking top talent to fill its ranks of Insurance Professionals and is currently recruiting to fill its class scheduled to start Monday, Aug. 6, 2018.
As a growing business, there are many opportunities for Customer Service Representatives to move into other roles throughout the 240-person Home Office.
About Brightway Insurance
Brightway Insurance is a national property/casualty insurance retailer selling through a network of franchised independent agencies throughout the country. With more than $531 million in annualized written premium, the company is one of the largest personal lines agencies in the United States.
The Jacksonville-based company began franchising operations in 2008 and has since grown to more than 800 people in 19 states serving customers in all 50 states. Forbes has recognized the company as America’s No. 1 Franchise to Buy. Florida Trend and the Jacksonville Business Journal also recognized Brightway for being one of the largest privately held companies in Florida and one of Northeast Florida’s fastest growing companies, respectively. People wishing to learn more about franchise ownership with Brightway may visit BrightwayDifference.com and find Brightway on LinkedIn. Consumers seeking a better insurance buying experience may visit Brightway.com and find Brightway on Facebook.