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Brightway Insurance is hiring for its award-winning Service Center

Sep 14, 2020

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JACKSONVILLE, FLA. — Jacksonville-based Brightway Insurance, named one of Northeast Florida’s Best Places to Work two years in a row, is seeking professionals with customer service or insurance experience who want to take the next step in their career. The growing company has openings for its Customer Service Representative role, which takes inbound calls from customers and agents. This is a great opportunity to join an award-winning team where the sky’s the limit.

“If you have a background in customer service, insurance, retail, sales or a related customer-facing field, we encourage you to visit to apply online,” said Brightway’s Senior Director of Human Resources, Linda Hill. “We specifically want people who have great communication and interpersonal skills.”

Hill added, “We offer paid, online training with state-of the art technology and are currently hiring to fill our next two classes scheduled to begin Monday, Oct. 14, and Monday, Nov. 9. Candidates who want to be considered for the October class should submit their applications this week.”

Click here to watch a webinar published on YouTube that provides a company overview and details about benefits and the Customer Service Representative role. People interested in applying for the Customer Service Representative position should visit to apply online.

Brightway employees enjoy competitive salary, paid time off and benefits, including Medical, Dental, Life and Disability insurance and a 401(k) plan with market-leading 4% match with no vesting period. And, employees are eligible for bonuses and a unique tuition reimbursement program.

Most companies offer tuition reimbursement if the employee takes classes related to their current role or industry. Brightway will pay tuition reimbursement regardless of the type of classes the employee takes.

Brightway Customer Service Team Lead, Caitlin Harkins, shares the story of why she joined Brightway seven years ago as a Customer Service Representative and how she’s been able to advance in her career and learn new skills since then.

About Brightway Insurance Named one of the Best Places to Work in Northeast Florida in 2018 and 2019, Brightway Insurance is a national insurance distribution company that sells through a network of franchises and independent agents throughout the U.S. The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur seven times.

Founded in 2008, Brightway has grown to more than 200 locations across 22 states serving customers in all 50 states and has been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for the past 12 years. At its Home Office, employees focus on delivering holistic business support that empowers agents to sell more.

Brightway employees enjoy:

  • Competitive salary
  • Paid time off
  • Medical/Dental/Life/Disability Insurance
  • Market-leading 401(k) with 4% match and immediate vesting
  • Tuition reimbursement regardless of course of study
  • Comprehensive paid training

Most importantly, they enjoy a family based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at